Help
Creating a Kickflip API token
In your Kickflip (gokickflip.com) admin, generate an API token scoped to read-only access to saved designs. This app never needs write access to your Kickflip account — if a read-only scope option is available, use it.
Finding your tenant ID
Your Kickflip tenant ID identifies your account to the Kickflip API. It’s shown in your Kickflip account/organization settings. Enter it exactly as shown on the Settings page.
What data is imported
For each design you choose to import, this app creates a BigCommerce product with:
- Name, price, and a sanitized customization summary as the description
- Up to your configured maximum number of images
- Private app-only metadata linking the product back to the Kickflip design
No customer or order data is ever imported — only saved design/product records you choose from the Designs page.
Why products default to hidden
Imported products are created with visibility off by default so you can review pricing, images, and categorization before customers can see them. Change this in Settings if you’d rather publish immediately.
How duplicate prevention works
Each Kickflip design is mapped to at most one BigCommerce product, enforced at the database level. Importing the same design again updates the existing product (if its content changed) or is skipped entirely (if nothing changed) — it never creates a second product.
Retrying a failed or partial import
Open the Imports page and click Retry on any failed or partially-completed import. Retries resume from where the import left off — if a product was already created, retrying never creates a second one; it only finishes the remaining steps (e.g. images or metadata).
What happens when the app is uninstalled
Uninstalling immediately stops new imports and revokes active sessions, but never deletes any BigCommerce products the app created. Import history and mappings are preserved for a retention period so reinstalling can pick up where you left off.
Current feature exclusions
This release imports saved Kickflip designs as static BigCommerce products. It does not include:
- Live Kickflip configurator embedding on the storefront
- Dynamic storefront pricing or cart integration with the customizer
- Order synchronization or automatic fulfillment
- Turning every customization choice into a BigCommerce product variant
- Automatic currency conversion (a currency mismatch blocks the import instead)
- Deleting BigCommerce products when a design disappears from Kickflip
Still stuck?
Check the Imports page for the specific error on a failed import, or contact your app administrator.